We’re here to help with any questions about your order, our products, or shipping. Our Australian-based support team typically responds within 24 hours during business days.
Get in Touch
📧 Email Support
support@ku-zvapes.com
For order inquiries, product questions, and general support.
📞 Whatsapp Support
Available Monday – Friday, 9:00 AM – 5:00 PM AEST
💬 Live Chat
Coming soon — Live chat support will be available during business hours.
Send Us a Message
Use the form below for non-urgent inquiries:
Response Times
| Contact Method | Response Time |
|---|---|
| Within 24 hours | |
| Phone | Immediate (business hours) |
| Contact Form | Within 24 hours |
Common Inquiries
Before reaching out, you might find your answer in our:
- Shipping Policy
- Returns Policy
Business Hours- Monday – Friday: 9:00 AM – 5:00 PM AEST
- Saturday: 10:00 AM – 2:00 PM AEST
- Sunday: Closed
- Public Holidays: Closed
For age verification or concerns about underage vaping, please see our Responsible Vaping page.